Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You must also provide a receipt or proof of purchase.

To initiate a return, please contact us at kaitlyn@bloomhavenliving.us. Returns should be sent to the following address: 25050 Highway 2, Walnut MS 38683, United States. Returns sent without prior approval will not be accepted.

If your return is approved, we will provide instructions on how to return your item. In some cases, a return shipping label may be provided.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We will evaluate the issue and work to resolve it promptly.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods (such as plants), custom or personalized products, and personal care items. We also do not accept returns for hazardous materials, flammable liquids, or gases.
Sale items and gift cards are non-returnable.

Exchanges
To exchange an item, we recommend returning the original item first. Once the return is approved, you may place a new order for the desired product.

European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unused, in original condition, and include proof of purchase.

Refunds
We will notify you once your return has been received and inspected. If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your refund was approved, please contact us at kaitlyn@bloomhavenliving.us.